Bowood House & Gardens Privacy Policy

Our Privacy Policy

Last updated December 2022.

At Bowood we value your privacy. It is important that you read and understand the privacy policy as it will explain how we collect and use your personal information and why we do this. This policy relates to your use of this website and data gathered at Bowood House & Gardens and Bowood Hotel, Spa and Golf Resort. All personal information is kept on a secure server. If you are asked to provide information when contacting us and using our website, it will only be used in the ways described in this privacy policy. If you have any questions about this policy, please email marketing@bowood.org

Data Protection
For the purposes of data protection this policy refers to the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.

The Bowood Estate is the ‘data controller’. This means that we are responsible for deciding how we hold and use personal information about you and explaining it clearly to you.

Who is The Bowood Estate?
The Bowood Estate trading activities also include Bowood House & Gardens and Bowood Hotel, Spa and Golf Resort.

VAT registration number: 139173755

The trading address is: The Bowood Estate, Bowood, Calne, Wiltshire, SN11 0LZ. Further details can be found via the business website: https://www.bowood.org.
 

The Bowood Estate is registered with the UK Information Commissioner’s Office with registration number Z7143254.

Bowood’s Privacy Policy FAQ’s

What is personal information?
Personal information, or personal data, refers to any information about an individual from which that person can be identified. It does not refer to anonymous data. Anonymous data is information where any personal identifiers have been removed.

What information do we collect?

• When you purchase from us at bowood.org or become a member at Bowood we can ask for, and collect, personal information such as your name, billing and delivery address, telephone number, email address, date of birth and gender (where necessary), items ordered and payment details.
• If you set up an account with us, we will also store your password.
• If you sign up to receive our email newsletters, we will request and store your first name, last name and email address.
• Bowood may also collect information regarding your visit to bowood.org. This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing, etc.), your browser and device type, the pages you viewed, the duration of your visit and any search terms used. This information may be collected even if you do not register an account with us.

How do we use your personal information?
We use this information to make your experience as easy and enjoyable as possible.

• To process your order including delivery and payment.
• Online account holders require an email address and password to access their account.
• To send you special offers and promotions that may be of interest if you have consented for us to do so or we believe may be of interest to you. You may opt-out of receiving these messages at any time by clicking the UNSUBSCRIBE button on the bottom of all our emails.
• Any information we collect about customers’ browsing and buying habits is used for internal reporting and statistical analysis and to continuously improve the Bowood website and the products and services offered to our customers.
• To assist in the detection and prevention of fraud.

Why do we contact you?

• If you have signed up for our newsletters, we contact you to update you about exciting new promotions, events, special offers, sales and offers which are exclusive to our contact list. You can opt out of marketing emails at any time – see below for more details. 
• When you make a purchase online, we will contact you by email to confirm the order and notify you of updates to your order.
• We may also contact you about leaving a review. The reviews are requested via email with a link to surveymonkey and they are hosted and stored securely on their site. Survey Monkey have their own privacy policy – to view this please visit https://www.surveymonkey.co.uk/mp/legal/privacy-policy/
• If successful when entering any of our competitions or prize draws, we will contact you by email to notify you.
• We will contact you by telephone if there is a problem with your order or if we need to get in touch about your booking.
• Where you contact us via social media to make an enquiry, we will respond via the email address you have provided in the enquiry.

What are your rights?
Right of access – You have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by email to marketing@bowood.org or in writing to:

Data Protection Officer – Marketing Department
Bowood
Calne

Wiltshire
SN11 OLZ

In the first instance we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive, or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.

We will without delay and within one month of your request (subject to extensions in some cases):

• confirm what personal data we hold about you;
• provide a copy of the data in commonly used electronic format if the request is made electronically;
• provide any supporting explanatory materials.

We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.

Data portability – in addition to your access right you can require us to provide a copy of your information that we hold in a commonly used machine-readable format.

Rights of Rectification and Erasure (the right to be forgotten) – you may ask us to correct or remove information you think is inaccurate or no longer necessary.

Marketing communications
You can sign up to receive marketing communications through our online website sign up form, when you create an account or during the checkout process. Simply tick the opt-in box at any of these stages. Marketing communications may be sent by either electronically via email or physically through the post.

How to unsubscribe from marketing communications?
All Bowood customers have the choice to refine or opt out of receiving marketing communications from us. If you do not wish to continue to receive marketing communications from us, you can easily click on the ‘Unsubscribe’ link at the bottom of all email communications. Please note that if you opt-out of receiving marketing communications, we may still store data relating to you and any purchases you made and may contact you directly about your bookings and purchases.

Ticket Sales and Gift Vouchers 
All Bowood House & Gardens Tickets are processed and fulfilled via our partners at DigiTickets. Please read their Privacy Policy here.

Gift Voucher purchases for the House & Gardens are processed and fulfilled via our partner DigiTickets. Gift Voucher purchases for Bowood Hotel, Spa and Golf Resort are processed and fulfilled via our partner SK Chase. Please read their Privacy Policy here.

The things we cannot control…
Third party sites: Our site may contain links to and from the websites of our partner networks and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We will use cookies (electronic tags) to monitor your browsing and purchasing habits on our site, for example, which pages are visited, and whether they are purchased from. If you have registered with us, then your computer will store an identifying cookie which will save you time each time you revisit www.bowood.org by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. Please see our cookie policy for full details.

SSL and encryption
We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your personal information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.

Any questions?
If you have questions about your personal data or our privacy policy, please contact our Marketing Department – marketing@bowood.org or phone: 01249 822 228.
Alternatively, you can write to us at:

Data Protection Officer – Marketing Department
Bowood
Calne

Wiltshire
SN11 9PQ

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Bowood House & Gardens. References to "our Website" or "the Website" are to bowood.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Bowood House & Gardens
Bowood House and Gardens Old Rd, Derry Hill, Calne
SN11 0LZ

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.