Ticket Terms and Conditions 

• Bowood House & Gardens is open from 1st April to 2nd November 2025. Opening times are from 10:30 until 17:30, with last admissions at 16:30.
• Season Tickets are valid for one season only and cannot be transferred to another year. 
• Season Tickets must be used only by the named person and cannot be transferred or temporarily loaned to another person.
• 2025 Day Tickets and Gift Vouchers are valid for the 2025 Season, only on the date chosen, and cannot be transferred to another year. 
• Bundle Season Tickets and Day Tickets are available from the three options below:
  Option 1 - (2 Adults, 1 Child under 12),
  Option 2 - (2 Adults and 2 Children under 12),
  Option 3 - (2 Adults and 3 Children under 12).
• Adult tickets are aged 17+; Young Adult tickets are aged 13-16 years; Senior tickets are aged 60+; Junior tickets are aged 7-12 years; Child tickets are aged 2-6 years.
• Children under 2 years old receive complimentary admission.
• Children aged 16 and under must be accompanied by an adult at all times.
• Season Tickets are non-refundable and non-transferable and do not include admissions to events held by third parties.
• Gift Vouchers and other tickets are non-refundable and non-transferable (including to future years), and do not include admissions to events held by third parties. It is the purchaser’s responsibility to ensure they, or the gift recipient, book any appropriate event or workshops in advance, subject to availability.
• Day Tickets are non-refundable, however if the purchaser sets up an account online when purchasing the Day Ticket, they are able to amend the booked date online, within the same season it was purchased, up to 24 hours prior to the date initially chosen. 
• A photograph of each Adult Season Ticket Holder will be taken when the ticket is first used and will be stored on our system for identification purposes in line with our privacy policy.

Early Bird 2025 Season Tickets are available to purchase online from 1st December until midnight on 31st January 2025. We will not accept any Early Bird purchases after this date and standard pricing will be applicable from 1st February 2025.

• Bowood management reserves the right to withdraw Season Tickets without rebate and alter the terms and conditions without notice.
• All information is correct at the time of publication but may be subject to change.
• Bowood reserves the right to close to the public or restrict access to facilities at House & Gardens or Woodland Garden without notice. We will endeavour to publicise any changes in advance and with as much notice as possible, however we strongly advise checking the website before you visit or calling the office on 01249 812 102.

Important note: Season Ticket Holders must show their Season Ticket card at Admissions on every visit to the House & Gardens, otherwise we cannot guarantee admission.  Accompanying adults and children (non-Season Ticket Holders) must pay standard admission charges. Day Tickets purchased must show their email or printed confirmation to gain access to the House & Gardens.

Please note only working Assistance Dogs are permitted at Bowood House & Gardens. 

Bowood’s Woodland Garden are open from mid-April to early June – exact dates will be confirmed and advertised on our website. Woodland Garden Day Tickets are available to purchase online in advance via our website and are separate from a Day Ticket for the House & Gardens. Season Ticket Holders receive complimentary entry to the Woodland Garden, but must show their Season Ticket card on arrival to gain access. Well behaved dogs on leads are permitted in the Woodland Garden only, not the House & Gardens.

Offers: Please note if you have booked using an offer (such as RHS members or 2for1 BBC Gardeners' World) your membership card or 2for1 card will need to be shown at Admissions on arrival to gain access, if not you will be charged full price for the ticket. If you have booked a third party event offering discount into Bowood House & Gardens, you must provide the relevant proof of purchase into that event at our admissions, to receive the discount.  Bowood reserves the right to remove offers or discounts at its own discretion, at any time.

If you have purchased a disabled and registered carer ticket, please bring relevant paperwork to show at Admissions on arrival (a DLA letter, evidence of PIP or Doctors letter).

Your Commitment To Us:
When you confirm your purchase, you are agreeing to the terms and conditions between yourself and Bowood House & Gardens. A contract does not exist for the sale of any tickets until we have received and accepted your order and received payment in full.

Pricing:
Prices quoted are (UK Sterling £) and are inclusive of any applicable taxes. Once you have paid, we will not increase the price of your ticket/s. Prices on the site are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.

Season Tickets and Day Tickets provide entry to all available attractions (subject to any restrictions). Tickets do not however entitle the holder to entry to any third-party events held at the House & Gardens. Third-party events have their own Terms & Conditions and are not covered by our Terms & Conditions. Prices displayed on our website are correct at time of going to press and are subject to change without notice.

Cancellations:
Bowood House & Gardens operates a policy of no refunds or exchanges for tickets bought at admissions or booked online. Day Tickets are valid for the date they are booked and can only be transferred to another date if the purchaser sets up an account online when purchasing the tickets – the transferred date must be within the season of the original ticket (i.e. 2025 and can be changed up to 24 hours prior to the original booking date. We cannot refund tickets for the reason of adverse weather conditions. Refunds will only be considered in exceptional circumstances and at the discretion of the management. 

Bowood reserves the right to, at its absolute discretion, cancel workshops/courses/events/tours up to seven days prior to the event if booking numbers do not reach a minimum level.  In the event of such cancellations Bowood will offer customers the option to swap to another date in the same year (if spaces are available), or offer a full refund.  For the avoidance of doubt, Bowood bears no liability for and would not refund any other indirect costs incurred by the customer, such as travel costs or accommodation.

Online Booking:
Once purchased, online tickets may not be used in conjunction with any other offer. No ticket may be resold, transferred or exchanged.

Conditions of Entry:
Bowood House & Gardens reserves the right to refuse entry or ask visitors to leave at any time. Unacceptable behaviour, aggression and violence will not be tolerated.

Accessibility Statement:
We make every effort to ensure access for all our visitors, however please note that due to the heritage environment some of the outdoor terrain may be unsuitable for wheelchairs or those with mobility issues. The upper sections of Bowood House are only accessible via a staircase. Please contact us for further clarification. Wheelchairs are available at Admissions on a first-come-first-served basis.

The Woodland Garden is unsuitable for those with mobility issues due to uneven terrain.

Please note the following before visiting: 

• Please follow signs and keep to marked paths. Please do not litter and leave gates as you find them. If in doubt, close a gate. Signs specifying ‘no entry’ exist either for the purposes of security, public safety or nature conservation, and must be respected.
• Dogs are welcome to use public footpaths throughout the Estate but are not permitted (except registered assistance dogs) within the House & Gardens or Hotel, Spa & Golf Resort. Owners are requested to bag and remove dog mess, disposing of this in the next suitable litter bin.
• Respect the natural environment by not removing any plants and flora. Do not encroach on wild animals or birdlife and keep dogs under close control. Livestock and wild animals can be dangerous if they are surrounded.
• Bicycles are not permitted within the Estate, other than for travelling on designated access roads for the purposes of a visit to the House & Gardens or Hotel, Spa & Golf Resort (from the relevant gate up to the entrance points only). Please use the bike racks provided.
• Please comply with road speed signs for your own and others safety. If there is no road sign or you are unsure, vehicles should not exceed 20mph on Estate roads or 5mph around pedestrians. 
• The smoking of cigarettes (or e-cigarettes and vaping devices) is strictly prohibited anywhere within the House & Gardens or within buildings at the Hotel, Spa & Golf Resort.
• Visitors are permitted to take photographs and video recordings of themselves while at Bowood, provided these are solely for private use and are not sold, used or otherwise exploited for any commercial or public purpose. All other photography requires prior approval from the Estate. Even where for private use, visitors should be careful about taking photographs or video recordings of vulnerable people and those not wishing to be included.
• Drones/UAVs are not permitted to take-off from or land on the Estate without prior approval from the Estate Director or Hotel General Manager, as appropriate. Regardless of where a drone takes-off or lands, users must maintain a reasonable height (at Bowood we request not less than 100ft) and must always be kept within the operator’s full visual line of sight. Deliberate breaches of privacy (such as low flying or intrusion into private areas) may constitute harassment or nuisance, and will be reported to the police, in the interests of maintaining a safe and secure environment for all at Bowood.

It is a crime under the Air Navigation Order 2016 to fly within close range of people without appropriate permissions and documentation; this includes an Operator ID (issued by the CAA, renewable annually which must be visibly attached to the UAV in question) and for drones over 250g, a Flyer ID (issued by the CAA, renewable every 5-years).

• Bowood is an historic landscape and to preserve this, the Estate does not permit metal detecting on any land.
• Beware deep and cold water, particularly Bowood Lake. The Estate has a strict no swimming or boating policy (including kayaks or similar equipment), other than for authorised events.
• CCTV cameras are widely used to assist in the management and operation of the Estate.  We adhere to the Surveillance Camera Code of Practice and guiding principles.
• The countryside is vulnerable to fire, especially during dry weather. A small spark can cause wildfires and devastate important wildlife habitats. The Estate has a strict policy of no BBQs or campfires, other than during authorised events.

 

Contact Us:
Bowood House & Gardens
Bowood Estate
Calne
Wiltshire
SN11 0LZ
Tel: 01249 812 102
Email: houseandgardens@bowood.org