Ticket Terms and Conditions 

• Bowood House & Gardens is open from 29th March to 3rd November 2024. Opening times are from 10:30 until 17:30, with last admissions at 16:30.
• Season Tickets are valid for one season only, from 29th March to 3rd November 2024, and cannot be transferred to another year. 
• Season Tickets must be used only by the named person and cannot be transferred or temporarily loaned to another person.
• 2024 Day Tickets and Gift Vouchers are valid for the 2024 Season, only on the date chosen, and cannot be transferred to another year. 
• Family Season Tickets and Day Tickets are available from the three options below:
  Option 1 - (2 Adults, 1 Child under 12),
  Option 2 - (2 Adults and 2 Children under 12 or 1 Adult and 3 Children under 12),
  Option 3 - (2 Adults and 3 Children under 12).
• Adult tickets are aged 17+; Young Adult tickets are aged 13-16 years; Senior tickets are aged 60+; Junior tickets are aged 7-12 years; Child tickets are aged 2-6 years.
• Children under 2 years old are complimentary and do not need a ticket.
• Children aged 16 and under must be accompanied by an adult at all times. When purchasing a Child, Young Adult or Junior Ticket, an accompanying Adult or Senior ticket will need to be purchased or a Family Ticket alongside. 
• Season Tickets are non-refundable and non-transferable and do not include admissions to events held by third parties.
• Gift Vouchers and other tickets are are non-refundable and non-transferable (including to future years), and do not include admissions to events held by third parties. It is the purchasers responsibility to ensure they, or the recipients, book any appropriate event or workshops in advance and that attendance is subject to availability.
• Day Tickets are non-refundable, however if the purchaser set up an account online when purchasing the Day Ticket, they are able to amend the booked date online, within the same season it was purchased, up to 24 hours prior to the date initially chosen. 
• A photograph of each Adult Season Ticket Holder will be taken when the ticket is first used and will be stored on our system for identification purposes in line with our privacy policy.

 

Early Bird 2024 Season Tickets are available to purchase online from midday on 1st December to midnight on 31st January 2024. We will not accept any Early Bird purchases after this date and standard pricing will be applicable from 1st February 2024.

• Bowood management reserves the right to withdraw Season Tickets without rebate and alter the terms and conditions without notice.
• All information is correct at the time of publication but may be subject to change.
• Bowood reserves the right to close to the public or restrict access to facilities without notice. We will endeavour to publicise any changes in advance and with as much notice as possible, however we strongly advise checking the website before you visit or calling the office on 01249 812 102.

Important note: Season Ticket Holders must show their Season Ticket Card at Admissions on every visit to the House & Gardens, otherwise we cannot guarantee admission.  Accompanying adults and children (non-Season Ticket Holders) must pay standard admission charges. Day Tickets purchased must show their email or printed confirmation to gain access to the House & Gardens.

Please note only working Assistance Dogs are permitted at Bowood House & Gardens. 

Bowood’s Woodland Gardens are open from mid-April to early June – exact dates will be confirmed and advertised on our website. Woodland Garden Day Tickets are available to purchase online in advance via our website and are separate from a Day Ticket for the House & Gardens. Season Ticket Holders receive complimentary entry to the Woodland Gardens, but must show their Season Ticket card on arrival to gain access. Well behaved dogs on leads are permitted in the Woodland Gardens only, not the House & Gardens.

Offers: Please note if you have booked using an offer (such as RHS members or 2for1 BBC Gardeners' World) your membership card or 2for1 card will need to be shown at Admissions on arrival to gain access, if not you will be charged full price for the ticket. If you have booked a third party event offering discount into Bowood House & Gardens, you must provide proof of purchase into that event at our admissions, to receive the discount. 

If you have purchased a disabled and registered carer ticket, please bring relevant paperwork to show at Admissions on arrival. A DLA letter, PIP  or Doctors letter.

Your Commitment To Us:
When you confirm your purchase, you are agreeing to the terms and conditions between yourself and Bowood House & Gardens. A contract does not exist for the sale of any tickets until we have received and accepted your order and received payment in full.

Pricing:
Prices quoted are (UK Sterling £) and are inclusive of any applicable taxes. Once you have paid, we will not increase the price of your ticket/s. Prices on the site are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.

Season Tickets and Day Tickets provide entry to all available attractions (subject to any restrictions). Tickets do not however entitle the holder to entry to any third-party events held at the House & Gardens. Third-party events have their own Terms & Conditions and are not covered by our Terms & Conditions. Prices displayed on our website are correct at time of going to press and are subject to change without notice.
 
Cancellations:

Bowood House & Gardens operates a policy of no refunds or exchanges for tickets bought at admissions or booked online. Day Tickets are valid for the date they are booked and can only be transferred to another date if you set up an account online when purchasing the tickets, the date must be within the season you purchased your ticket and can be changed up to 24 hours prior to the original booking date. We cannot refund tickets for the reason of adverse weather conditions. Refunds will only be considered in exceptional circumstances and at the discretion of the management. 

Bowood reserves the right to, at its absolute discretion, cancel workshops/courses/events/tours up to 7 days prior to the event if booking numbers do not reach a minimum level.  In the event of such cancellations Bowood will offer customers the option to swap to another date in the same year (if spaces are available), or offer a full refund.  For the avoidance of doubt, Bowood bears no liability for and would not refund any other indirect costs incurred by the customer, such as travel costs or accommodation.

Online Booking:
Once purchased, online tickets may not be used in conjunction with any other offer. No ticket may be resold, transferred or exchanged.

Conditions of Entry:
Bowood House & Gardens reserves the right to refuse entry. Unacceptable behaviour, aggression and violence will not be tolerated.

Accessibility Statement:
We make every effort to ensure access for all our visitors, however please note that due to the heritage environment some of the outdoor terrain may be unsuitable for wheelchairs or those with mobility issues. The upper sections of Bowood House are only accessible via a staircase. Please contact us for further clarification. Wheelchairs are available at Admissions on a first-come-first-served basis.
The Woodland Gardens is unsuitable for those with mobility issues due to uneven terrain.

Contact Us:
Bowood House & Gardens
Bowood Estate
Calne
Wiltshire
SN11 0LZ
Tel: 01249 812 102
Email: houseandgardens@bowood.org